Returns
You can cancel before proof approval. After approval, contact us and we will do what we can depending on whether blanks are ordered or printing has started. Custom-decorated goods already produced remain final sale, except for defects or our error. Our decoration work carries a wash guarantee. Unworn blanks can come back within 14 days.
Cancelling an order
Before proof approval (Received or Proof sent): cancel anytime from your order status page or Account → Order history. It cannot be undone — you can always start a new order.
After proof approval: request cancellation on the status page. We may have already ordered blanks or started printing — Eran will call you at (832) 801-3516 to sort it out. We will do what we can; custom decorated goods already produced remain final sale.
Decoration guarantee
Prints and embroidery are guaranteed for 50 washes or 210 days from delivery — whichever comes first. If decoration cracks, peels, or fails under normal wash care in that window, bring it back or send a photo. If it is a production issue, we will reprint it. This covers our decoration work — not normal garment wear or damage from improper care.
Reach us at info@texasapparelandmore.com or (832) 801-3516 with your order details and photos — we will take it from there.
Custom-decorated apparel
After you approve a proof and we decorate the goods, the order is final sale. We cannot take back custom-decorated items for change-of-mind, a size you selected, or artwork you later decide you do not like.
If there is a defect or an error on our part — for example decoration that does not match the proof you approved, or a clear production defect from our shop — tell us within 14 days of receipt with photos and your order details. Our remedy is a reprint or a refund, at our choice. Longer-term decoration failures under normal wash care are covered by the decoration guarantee above.
Blank (undecorated) apparel
Unused, unworn blanks may be returned within 14 days of pickup or delivery. Items should be clean, odor-free, and in resalable condition (tags attached when they arrived that way). The customer pays return shipping unless the return is due to our error.
How to start a return
Email info@texasapparelandmore.com or call (832) 801-3516 before shipping anything back. Tell us what you ordered, when you received it, and why you are returning it. We will confirm next steps — please do not mail items without talking to us first. Shop address: 5707 South Braeswood, Houston, Texas, 77096.
Payment notes
Eligible refunds are handled through the same channels used for payment (Square card, cash, or check), as arranged with the shop.
Governing law
This returns policy is governed by the laws of the State of Texas.
Last updated July 24, 2026. Full order rules: Terms. How we handle data: Privacy.